Crown Corporations and Agencies

Guided by its strategic plan and the Provincial Transit Plan, BC Transit embarked on a five-year transformation program to establish information as a strategic asset and implement integrated transportation solutions for a more sustainable future. Mejora was engaged to develop the information transformation strategy and plan, HR management plan, and risk & issue management plan. Additionally, we led the transformation core team, providing comprehensive services in program management, enterprise architecture, business process management, business analysis, benefits evaluation, change management, stakeholder engagement, strategic communications, HR management, risk and issue management, financial management, and project control. Our expertise ensured the successful implementation of BC Transit’s service improvements and solution development, aligning with their vision for transformational growth.

To support organizational transformation, BC Transit developed an action plan aimed at enhancing employee performance and aligning human resource policies with strategic objectives. We assisted in the development of the human resources action plan by identifying its four key components—Culture, Talent Management, Labour Relations, and Policies & Procedures—and defining specific HR objectives and actions. Additionally, we developed the HR Roadmap to guide the implementation of the action plan, ensuring that BC Transit’s human resources initiatives effectively support their strategic goals.

Building on the success of the transformation program, BC Transit launched another initiative to help achieve its strategic and business goals through a comprehensive approach that includes identifying strategic outcomes, prioritizing investments, enhancing enterprise capabilities, and securing partner support. We were engaged to manage the initiative, oversee the development of enterprise architecture, assess and prioritize business processes and initiatives, and lead stakeholder engagement and communication efforts. Our services ensured that BC Transit’s investments were strategically aligned and effectively implemented, supporting the organization’s vision for sustainable growth and integrated transportation solutions.

BC Transit launched an initiative to enhance the provision of real-time transit information by analyzing its usage and determining the necessary business and technical capabilities for delivery via web and mobile platforms. This project focused on evaluating existing manual processes for supplying real-time data to customers and business users, identifying immediate improvements, and recommending long-term solutions. We led the comprehensive review of transit ridership information needs across the BC Transit enterprise, conducted gap analyses, and provided strategic recommendations to support the project’s objectives and ensure effective delivery of real-time transit information.

BC Transit initiated an initiative to enhance the delivery of accurate transit schedule information and online trip planning by analyzing its current business and technical capabilities. This project involved evaluating existing processes, identifying inefficiencies and waste, analyzing root causes, and recommending solutions to streamline information provision to both customers and business users. We led the process improvement initiative, focusing on improving the delivery of transit schedule information to internal and external stakeholders. Our services included comprehensive analysis of current operations, identifying opportunities for efficiency gains, addressing underlying issues, and recommending strategic solutions to achieve more effective and reliable transit information services.

As part of the enterprise investment initiative, BC Transit identified the urgent need to upgrade its online communication tools and services to better meet evolving business requirements. Mejora was engaged to deliver comprehensive online communications solutions and services, encompassing strategy development, detailed requirements analysis, procurement management, and contract negotiation. Our role included updating the Web Strategy, leading the development of requirements for Internet, Extranet, and Intranet-based solutions, managing the request for proposal process, and negotiating contracts with key vendors. Additionally, we developed an outcomes-focused business case to support the initiative. Through our expertise and coordinated efforts, we enabled BC Transit to implement effective web-based and mobile communication capabilities that aligned with their strategic objectives and enhanced their overall communication infrastructure.

A project was initiated to upgrade and transition technical infrastructure, thereby enhancing HR functionalities and business processes within the organization. Mejora was engaged to lead the project by assessing HR and payroll processes, developing and securing the business case and funding, negotiating vendor agreements, and establishing project governance. Additionally, we guided the project team in developing HR lifecycles and ideal processes, facilitated requirements sessions to capture stakeholder needs, and oversaw the system design, configuration, and implementation. Our comprehensive project management and strategic expertise ensured a successful upgrade, resulting in improved system efficiency and optimized business operations.

British Columbia's Liquor Distribution Branch (LDP) initiated a project to upgrade its existing management systems to adopt new technologies and maintain vendor support, while also transitioning certain services to an external provider. This initiative required detailed process design and significant organizational restructuring. We developed clear outcome statements, comprehensive upgrade and transition plans and budgets, led the project team in designing future-state processes, and oversaw the configuration, testing, implementation, and seamless transition of services to the external partner. Our expertise ensured the successful modernization and restructuring of the department’s key functions, aligning with their strategic objectives and enhancing operational efficiency.

The branch initiated a comprehensive program to develop and implement a new wholesale pricing model, aimed at separating wholesale and retail business activities, enhancing reporting structures, deploying modern systems, and increasing operational efficiencies. Mejora was engaged to lead and manage the design, development, and implementation of the necessary business requirements, processes, and systems to support the creation of the new wholesale pricing model and the distinct separation of retail and wholesale operations. Our expertise ensured the successful transformation of business activities, enabling greater flexibility and efficiency across both retail and wholesale sectors.